Return & Exchange
Differently Styled You is happy for you to return your purchase within 7 days of delivery, should you have a change of mind. The product must be in its original condition and resalable.
Should the product be faulty or defective on arrival, we will offer you, full replacement or full refund including delivery costs.
Return delivery due to change of mind purchases will be at your own expense. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
The products are your responsibility until they reach Differently Styled You, so please make sure it’s packaged properly to ensure no damage in transit. We advise you use a postal service that insures the value of the item you are returning and that you obtain proof of postage. Please complete the
form here to return or exchange an item.
Please note that under no circumstances will monogrammed or customised products be accepted for return due to change of mind or wrong order.
1. I’M NOT HAPPY WITH MY PURCHASE. WHAT ARE MY OPTIONS?
If you are dissatisfied with your product please contact our customer care team on email@example.com or WhatsApp 868-388-7609 advising us of the problems you are having. Please also include a photo of your product and we will endeavour to resolve this as soon as we can. We are happy to re-print your case should there be a discrepancy with the quality of your product. Change of mind purchases are not liable for return of refund.
2. WHAT IS YOUR RETURNS POLICY?
Unfortunately, we cannot accept returns on monogrammed or customized products due to change of mind. Returns are not applicable on personalised products due to the bespoke nature of the item. If your product is faulty or damaged in transit, DSY will replace your product as necessary, free of charge or offer you a refund of the original payment. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Please complete the form here or WhatsApp 868-388-7609 with your order number and photographs of the faulty products and a member of our customer service team will be in contact with you.
3. I RECIEVD THE WRONG ITEM, WHAT SHOULD I DO?
Should you receive a delivery containing damaged or wrongly packaged item(s), the wrong product. We do apologize in advance for the inconvenience caused! Just visit the & “Contact Us” page, and send us your name, shipping address, the email used to place your order and your order number. You can even send us a WhatsApp @ 868-388-7609, with your order details, as soon as possible. We will do everything we can to correct our mistake.
You will be provided with new products or a refund, depending on your preference.
4. I ORDERED THE WRONG MODEL, WHAT SHOULD I DO?
If you ordered the wrong model, an exchange can be done, only for non-Personalised items. Please complete the form here or WhatsApp us @ 868-388-7609
You will be responsible for delivery cost to return the item as well, the cost to have the new item delivered to you! Unfortunately, any personalised items cannot be exchanged or returned due to the bespoke nature of the item.
1 – To begin a return, please complete the form here.
2 – To qualify, item(s) must be returned within 7 days after delivery.
3 – Item(s) must be unused and in the original packaging.
4 – Customer is responsible for return shipping expenses. Unless it was error of DSY.
5 – Return package must include the original packing slip.
6 – Non-qualifying returns include any item(s) marked on “Sale” and Personalised items.
7 – Please allow 3-5 business days for your return to be processed.
1 – To begin an exchange, please complete the form here.
2 – Original shipping charges are non-refundable.
3 – Item(s) must be unused and in the original packaging
4 – A prepaid return label will be provided for exchanges only.
5 – Non-qualifying exchanges include any item(s) marked on “Sale” and Personalised Items.
6 – Please allow 2-3 business days for your exchange to be processed.
7 – Fees may apply for exchanges due to incorrect sizes ordered.